Accessibility Statement

Our Commitment to Accessibility

Union Meridian Bank is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

Accessibility Features

Our website and digital banking services include the following accessibility features:

Navigation and Structure

• Keyboard Navigation: All interactive elements can be accessed using keyboard controls
• Skip Links: Quick navigation to main content areas
• Logical Tab Order: Consistent and predictable navigation flow
• Clear Headings: Properly structured heading hierarchy for screen readers
• Breadcrumb Navigation: Clear indication of current location

Visual Design

• Color Contrast: Sufficient contrast ratios between text and background (WCAG AA compliant)
• Resizable Text: Text can be resized up to 200% without loss of functionality
• Focus Indicators: Clear visual indicators for keyboard focus
• No Color-Only Information: Information is not conveyed by color alone
• Responsive Design: Adapts to different screen sizes and zoom levels

Content and Media

• Alternative Text: Descriptive alt text for all images
• Clear Language: Plain language and clear instructions
• Descriptive Links: Link text clearly describes destination
• Form Labels: All form fields have associated labels
• Error Messages: Clear, descriptive error messages and instructions

Assistive Technology Support

• Screen Readers: Compatible with JAWS, NVDA, VoiceOver, and TalkBack
• ARIA Labels: Proper ARIA landmarks and labels for enhanced navigation
• Semantic HTML: Proper use of HTML5 semantic elements
• Browser Compatibility: Works with major browsers and assistive technologies

Mobile App Accessibility

Our mobile banking apps for iOS and Android include:

• VoiceOver and TalkBack support
• Dynamic text sizing
• High contrast mode support
• Voice control compatibility
• Haptic feedback options
• Simplified navigation modes

Branch and ATM Accessibility

Physical Locations

• ADA-compliant entrances and facilities
• Wheelchair-accessible service areas
• Accessible parking spaces
• Braille and large-print materials available
• Sign language interpreters available upon request

ATM Features

• Audio guidance for visually impaired users
• Tactile keypads with Braille
• Adjustable screen brightness
• Headphone jacks for private audio
• Wheelchair-accessible height

Ongoing Efforts

We are continuously working to improve accessibility through:

• Regular Audits: Periodic accessibility audits by third-party experts
• User Testing: Testing with users who have disabilities
• Staff Training: Ongoing accessibility training for our development team
• Standards Compliance: Monitoring and implementing latest WCAG guidelines
• Technology Updates: Adopting new assistive technologies as they become available

Known Limitations

While we strive for full accessibility, we acknowledge the following areas where we are actively working on improvements:

• Some PDF documents may not be fully accessible (we are working to remediate these)
• Third-party content and widgets may have accessibility limitations
• Some legacy features are being updated to meet current standards

Assistive Services

Customer Support

We offer multiple ways to access our services:

• Phone Banking: 24/7 automated and live support at 1-800-862-2265
• TTY/TDD: 1-800-555-0199 for hearing impaired customers
• Video Relay Service: Available for sign language users
• Live Chat: Text-based support on our website
• Email Support: accessibility@unionmeridianbank.com

Document Formats

We can provide documents in alternative formats:

• Large print
• Braille
• Audio format
• Accessible PDF
• Plain text

To request alternative formats, contact us at 1-800-862-2265 or accessibility@unionmeridianbank.com.

Feedback and Assistance

We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

When reporting an accessibility issue, please include:

• The web page or feature you were trying to access
• The problem you encountered
• Your contact information (if you'd like a response)
• The assistive technology you were using (if applicable)

We aim to respond to accessibility feedback within 3 business days.

Third-Party Content

Some content on our website is provided by third parties. While we work with vendors to ensure accessibility, we may not have full control over third-party content. If you encounter accessibility issues with third-party content, please contact us and we will work with the vendor to address the issue.

Standards and Guidelines

Our accessibility efforts are guided by:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines
• Section 508: U.S. federal accessibility standards
• ADA: Americans with Disabilities Act
• ARIA: Accessible Rich Internet Applications specifications

Accessibility Resources

For more information about web accessibility, visit:

• W3C Web Accessibility Initiative (WAI)
• Americans with Disabilities Act (ADA)
• Section 508 Guidelines

Updates to This Statement

We regularly review and update this accessibility statement to reflect our ongoing efforts and improvements. This statement was last updated on April 29, 2026.