Secure Banking ·

How can we help you?

Our team is available by phone, online, and in branch - ready to help with accounts, loans, and digital banking questions.

Choose how to connect

Whether you need immediate account help or want to schedule time with a specialist, we have a channel for you - available 7 days a week.

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Call us

Speak directly with a banking specialist for account inquiries, transaction disputes, card issues, or general help.

1-800-UMB-BANK (1-800-862-2265)

Mon"“Fri 7am"“11pm • Sat"“Sun 8am"“8pm (ET)

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Secure message

Send a message through your online banking account for account-specific questions, statement requests, or loan status updates.

Response within 1 business day

Requires online banking enrollment

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Find a branch

Meet face-to-face with a banker for account openings, loan applications, notary services, and personalized financial guidance.

650+ locations nationwide

Most branches open Mon"“Sat

Find locations

Send us a request

For non-urgent inquiries, complete this form and a specialist will follow up within 1 business day. Do not include account numbers or sensitive data in this form.

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Never share your full account number, Social Security Number, or online banking password through this form or email. We will never ask for these details unprompted.

To report a lost or stolen card, call immediately: 1-800-862-2265

Phone support hours

Mon "“ Fri7:00 AM "“ 11:00 PM ET Saturday8:00 AM "“ 8:00 PM ET Sunday8:00 AM "“ 8:00 PM ET

Emergency contacts

Lost or stolen card: 1-800-862-2265

Fraud or unauthorized activity: 1-800-555-HELP

International callers: +1-302-450-5555

Schedule an appointment

Book time with a personal banker, mortgage specialist, or business advisor - by phone or at a branch near you.

Schedule now ›

Frequently asked questions

Quick answers to common support questions.

Visit the sign-in page and click "Forgot password." You will be guided through identity verification via your registered email or phone number. For additional help, call 1-800-862-2265.
Sign in to online banking, locate the transaction, and select "Dispute this charge." You can also call us directly. Disputes are typically resolved within 5"“10 business days.
Call 1-800-862-2265 immediately. You can also lock your card instantly through the mobile app under Card Controls. A replacement card will be issued within 3"“5 business days.
Yes. Most personal and business accounts can be opened fully online in about 10 minutes. You will need a government-issued ID, Social Security Number, and initial funding information.
Provide your employer with your UMB routing number (041215663) and your checking account number. Both are visible in your online banking portal under Account Details.
Use our branch and ATM locator on the UMB mobile app or visit umb.com/locations. We operate 650+ branches and 2,000+ ATMs nationwide, including surcharge-free access at select networks.

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